How much more practical would it be to get your Facebook Messenger directly integrated to your website? Very.
What is even better is that it is also possible to link your live chat messages to your Slack workspace to follow up on conversations.
Having your external messages directed to you through your workspace allows you and your team to be fully aware of the live chat activity and get better organized on a regular basis.
You will not miss a visitor to your website anymore and will chat with them easily and directly in Slack.
Centralize all your customers messages in one Slack channel to improve your team collaboration on customers inquiries. Break silos between teams involved in the customer care process and respond faster to increase customer satisfaction.
Centralize and improve your Marketing and Sales actions within the same workspace to align your teams around leads management. Easily handle your customer journey from the incoming lead to its customer transformation, to end with customer care.
Centralize & manage all your projects in your Slack Workspace, and collaborate with all people involved: colleagues, partners, providers, customers or any external person to your company.
Centralize candidates' emails for a new position in your Slack and make the decision process collaborative including other teams in your recruitment process if necessary.
Be faster and better in your customers, suppliers, colleagues replies as well as in engaging conversation with your team. Get "Too Fast Too Furious" in your workspace.
Collectively manage your external messages from customers or any external contacts, directly in your collaborative tool (Slack or Microsoft Teams).
Does your team need to manage messages from Gmail, Twitter, Facebook, Outlook, etc.? Add as many accounts as you wish! Is it not beautiful when you can get what you want smoothly?
Never miss any external messages, email, Facebook or Twitter messages. MailClark reminds you to take care of each of your customers or external contacts. Pretty cool if you’re a bit like Dory from “Finding Nemo”.
Give the right message to the right person in your team. Get your teammates involved in external communications!
Ensure continuity in conversations with your customers or external contacts at all times. Stay tuned!