Host the help desk of your customer support team in Slack

← more Quick Start Guides

Set emails sent to support@yourcompany.com to be forwarded to a channel in order to bring your customer support into Slack. MailClark can create a separate channel or thread for each sender, simplifying the management of multiple simultaneous conversations, as well as letting multiple team members look at a tricky question together before replying to customers. With our Slack integration, your team is now able to answer clients’ emails faster & better.

 

Use Slack with your clients for a better customer support

  • Invite MailClark to your #support channel to receive emails from your customers in Slack. Read our quick start guide to learn how to add MailClark to Slack.
  • Once it's done, your customer support team is ready to collaborate on answers and reply back to client requests.
Create an inbox in Slack

Allow your customer support team to collaborate on emails from Slack

  • Invite team members to your channel to collaborate on messages or divide up emails.
  • If a team member has already replied to a customer, MailClark lets you know the email has been taken care of.
  • Mention team members whenever you need help to answer an email. MailClark lets you write messages to each other in conversation channels.

Pro tips to manage your customer support in Slack

  • If you find you’re creating too many channels by replying to so many emails, you can change your view settings to only see the important ones. Follow Slack’s guide on organizing your channels.

    Extra tip: press ⌘+K on Mac—Ctrl+K on Windows/Linux to navigate between your channels.

  • To more directly reduce your number of channels (instead of simply hiding them) you can use the @mailclark archive command to archive all channels which have not been used in the past 7 days.

    You can customize the number of days e.g. @mailclark archive 30 will archive all channels which have been inactive for the past 30 days.

  • Reaction emojis or “reacjis” can also be useful for tagging or classifying certain types of messages (reacjis are searchable).
Organizing Slack channels

Click your team name in the top-left corner → Preferences → Advanced Options