Host the help desk of your customer support team in Slack

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You can set all messages sent to support@yourCompany.com to be forwarded to a Slack channel, and MailClark will automatically create a separate channel for each sender, simplifying the management of multiple simultaneous conversations, as well as letting multiple team members look at a tricky question together.

Invite MailClark to your #support channel

  • Read our quick start guide to learn how to invite MailClark to a channel and begin sending and receiving email.

Collaborate on emails

  • Invite team members to your channel to collaborate on messages or divide up emails.
  • If a team member has already replied to a customer, MailClark lets you know the email has been taken care of.
  • Mention team members whenever you need help to answer an email. MailClark lets you write messages to each other in conversation channels.
Replying to emails in Slack

Pro tips

  • If you find you’re creating too many channels by replying to so many emails, you can change your view settings to only see the important ones. Follow Slack’s guide on organizing your channels.

    Extra tip: press ⌘+K on Mac—Ctrl+K on Windows/Linux to navigate between your channels.

  • To more directly reduce your number of channels (instead of simply hiding them) you can use the @mailclark archive command to archive all channels which have not been used in the past 7 days.

    If you want to customize the number of days, simply type it at the end of the command—e.g. @mailclark archive 30 will archive all channels which have been inactive for the past 30 days.

  • Reaction emojis or “reacjis” can also be useful for tagging or classifying certain types of messages (reacjis are searchable).
Organizing Slack channels

Click your team name in the top-left corner → Preferences → Advanced Options