General settings

12 articles

How many accounts can I connect per channel?

A connector is an external communications account connected to a channel via MailClark. Depending on your workflows, you might want to connect several per channels: Twitter accounts/Email add...

Updated 6 months ago by Floriane

Where is the MailClark settings menu?

Updating billing information, connecting another external account, or editing an email signature can all be done from mailclark.ai/settings. For Slack Users: You can also access this page directly fr…

Updated 1 year ago by Floriane

How to access your workspace settings

To change the informations related to your Slack/Teams workspace, go to mailclark.ai/settings and click the "Workspace" tab. You'll have the chance to set up your team's default sender name & signatu…

Updated 1 year ago by Floriane

How to filter the emails received in your channels?

With MailClark you can fully manage your emails from Slack. But you might need to only receive a few of them. If you're in this situation, check out the solutions we have for you.

Updated 1 year ago by Floriane

How to set up my sender name and signature ?

Most of the email apps use the sender name instead of the full email address to identify the person who sent the email. For that reason, you might want to set up your sender name before sending email…

Updated 1 year ago by Floriane

How to set a default sender name and signature for the team?

To unify your team signature and sender name, go to the Workspace Menu in the Settings Interface ( only accessible by admins ). Contact our support team if you need help.

Updated 1 year ago by Floriane

How to add a logo in a signature?

When setting up your signature , MailClark comes with formatting options that you can learn by clicking "Show formatting options" under the box. As you can see, it includes the ability to add a logo…

Updated 1 year ago by Floriane

How to remove "Sent with MailClark" in the signature?

When you first connect an email address with MailClark, the signature is set by default and you can see "Sent with MailClark" in the signature. You can remove it and customize your own signature from…

Updated 1 year ago by Floriane

How to add/remove the original email in replies?

When you answer an email from Slack or Teams, the history of the email conversation is included by default. You can remove it to send the reply only: Go to mailclark.ai/settings. Click on the email a…

Updated 1 year ago by Floriane

How to create a forwarder from my email account?

You might need to set up a forwarder from your email provider to Slack or Teams—so you can use rules to filter emails and decide which ones you'd like to have in your channel for example.

Updated 1 year ago by Antoine Lefeuvre

How can I customise MailClark reminders?

In the channels where ‘Conversation threading’ is on, MailClark posts an alert when a message is still unanswered past a delay. To adjust this delay to your activity and requirements: Go to the inb...

Updated 1 year ago by Aga Marchewka

How Reply Score can help me out?

Are you spending hours on clearing your inbox from the promotional emails, newsletters that you actually do not wish to read, the communication which is worth only screening. Are you dreaming of the…

Updated 1 year ago by Aga Marchewka

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