Privacy, Security & Admin Settings

9 articles

How do you secure the messages sent via MailClark?

We rely on trusted, industry-leading services to power our operations: Mailgun for sending our emails and Amazon for our web services. Our engineers take all necessary organizational and technical me…

Updated 6 months ago by Antoine Lefeuvre

Can your bot and team read through my emails and documents?

To be able to send your messages and attachments to your recipients, our bot needs access to them. However, we don’t keep your team’s files, and our team definitely doesn’t read through your emails a…

Updated 4 months ago by Antoine Lefeuvre

How to protect access to email pages?

The URLs of the email pages aren’t discoverable: the long string at the end of URLs is a token generated from different data of the email and not saved in database. Nevertheless for organizations wor…

Updated 8 months ago by Floriane

What happens to my emails and messages if I remove MailClark?

As MailClark is an integration to your Slack/Teams workspace, if you remove it your data will not change, and you will retain all of your emails and messages. MailClark won’t keep copies of your emai…

Updated 4 months ago by Antoine Lefeuvre

Mandatory sign-in for browser pages

When you click a ‘edit settings’ or ‘preview email’ link in Slack, you’re taken to a browser page as we cannot show you this content in Slack. The link is secured and authenticates you. What’s more,…

Updated 4 months ago by Floriane

How to restrict settings access to admins only?

If you'd like to prevent your Slack members from changing the MailClark settings, you can restrict the access to admins only. This option can be activated/deactivated by admins from the Workspace Men…

Updated 6 months ago by Floriane

How do I connect/disconnect accounts in a channel

To connect/disconnect an account linked to a channel. Go to mailclark.ai/settings. To Connect a New Account: Click the "Connect a new account" button. To Disconnect an Account you've already connecte…

Updated 3 months ago by Floriane

Why does MailClark ask me to authorize him to create a private channel?

MailClark only holds an authorization from the person who added him to the team. This allows him to work in your team’s public channels and in the private channels where this person is a member. In t…

Updated 1 year ago by Antoine Lefeuvre

Will MailClark send me or my teammates promotional messages?

MailClark will occasionally send you—the person who added the bot—an announcement, but only when we release an important update that changes the functionality of our service. We want to ensure that y…

Updated 2 years ago by Antoine Lefeuvre