Security, Privacy & Admin settings

12 articles

Is MailClark secure?

Our engineers take all necessary organizational and technical measures to maintain the security of your personal data, in particular to prevent any unauthorized third-party from accessing it. We have…

Updated 1 year ago by Julian E

How do you secure the messages sent via MailClark?

When you send a message via MailClark, what happens depends on the kind of account you have connected: When appropriate, we use the official and secure API provided by Google / Microsoft / Twitter /…

Updated 1 year ago by Julian E

Is MailClark GDPR compliant?

Yes, MailClark users have the following rights regarding their data. Please contact Alban Derrien, our Data Protection Officer (dpo at mailclark dot ai), for any question or request. Right to be info…

Updated 1 year ago by Antoine Lefeuvre

Do you sign DPAs (Data Processing Agreement)?

We offer data processing agreements for our customers that operate in the EU. Our DPA offers contractual terms that meet GDPR requirements and that reflect our data privacy and security commitments t…

Updated 1 year ago by Antoine Lefeuvre

Can your bot and team read through my emails and documents?

To be able to send your messages and attachments to your recipients, our bot needs access to them. However, we don’t keep your team’s files, and our team definitely doesn’t read through your emails a…

Updated 2 years ago by Antoine Lefeuvre

What happens to my emails and messages if I remove MailClark?

As MailClark is an integration to your Slack/Teams workspace, if you remove it your data will not change, and you will retain all of your emails and messages. MailClark won’t keep copies of your emai…

Updated 2 years ago by Antoine Lefeuvre

Do you have a Vulnerability Disclosure Program?

Yes! You can find the program description and our guidelines in the dedicated page on our website: https://mailclark.ai/vdp

Updated 1 year ago by Julian E

How to restrict settings access to admins only?

If you'd like to prevent your Slack members from changing the MailClark settings, you can restrict the access to admins only. This option can be activated/deactivated by admins from the Workspace Men…

Updated 2 years ago by Floriane

How to protect access to email pages?

The URLs of the email pages aren’t discoverable: the long string at the end of URLs is a token generated from different data of the email and not saved in database. Nevertheless for organizations wor…

Updated 2 years ago by Floriane

Why does MailClark ask me to authorize him to create a private channel?

MailClark only holds an authorization from the person who added him to the team. This allows him to work in your team’s public channels and in the private channels where this person is a member. In t…

Updated 2 years ago by Antoine Lefeuvre

Will MailClark send me or my teammates promotional messages?

MailClark will occasionally send you—the person who added the bot—an announcement, but only when we release an important update that changes the functionality of our service. We want to ensure that y…

Updated 3 years ago by Antoine Lefeuvre

How do I connect/disconnect accounts in a channel

To connect/disconnect an account linked to a channel. Go to mailclark.ai/settings. To Connect a New Account: Click the "Connect a new account" button. To Disconnect an Account you've already connecte…

Updated 2 years ago by Floriane

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