Billing

10 articles

How do I view my invoices or manage my subscription?

Go to mailclark.ai/settings and click the Billing tab at the top. From the billing portal, you'll have the ability to access your account details, update your credit card and download your invoices.…

Updated 7 months ago by Antoine Lefeuvre

Can I pay annually?

You sure can! Our pricing comes with both a Monthly plan and a Yearly Plan. Monthly Plan : $7 per activer user , per month; paid monthly Yearly Plan: $5 per activer user , per month; paid yearly To u…

Updated 6 months ago by Floriane

What payment options do I have?

To upgrade to a Premium Plan and use MailClark without limits, you have two options: Pay by credit card: . It’s the most common payment method. Dollars or euros, just enter your credit card informati…

Updated 6 months ago by Floriane

I’ve just added a new connector, how will that be billed?

Our pricing is based on how many users are actively using MailClark, no matter how many accounts you've connected to your workspace.  Which means that adding a new connector has no impact on your subscription!

Updated 7 months ago by Antoine Lefeuvre

Do you offer discount to non profit organizations?

Yes. If your organization has been approved for the Slack for Nonprofits program, we’d be happy to offer your team the Premium Plan free of charge. In return, we kindly ask you to add a link to mailclark.ai on your website.

Updated 7 months ago by Antoine Lefeuvre

What is an active user?

Our pricing is based on how many users are really using MailClark. Users become active when: - They send/reply a message from Slack or Teams - They are assigned to a message - They assign a colleague…

Updated 6 months ago by Floriane

How much will I pay with the new pricing

During the first 14 days, nothing! Do you remember? The first two weeks we gave you for free! $5 per active user per month, billed annually OR $7 per active user per month, billed monthly.. To know h…

Updated 5 months ago by Floriane

What happens when a user becomes active or inactive?

What happens when users become active? If new users become active partway through the billing cycle, we’ll only charge for the cost of the time used. We’ll keep track of this for you and bill you whe…

Updated 1 month ago by Floriane

MailClark Fair Billing Policy

We believe that you should be paying only for the active users and not for the users who show no activity, that is why we have introduced MailClark Fair Billing Policy. In a nutshell:. Once signed up…

Updated 5 months ago by Aga Marchewka

Fair Billing Explained

If you wish to understand how works the process of fair billing at MailClark in more details, I have a short explanation below. Have a look on how the users becomes active and how does it reflect the…

Updated 5 months ago by Aga Marchewka

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