Billing

14 articles

Do you offer discounts for non profit organizations?

Yes. If your organization has been approved for the Slack for Nonprofits program, we’d be happy to offer your team the Premium Plan free of charge. In return, we kindly ask you to add a link to mailclark.ai on your website.

Updated 3 weeks ago by Antoine Lefeuvre

Can I use MailClark for free?

No, but we do offer a 14-day free trial (no credit card required) to let you and your teammates try MailClark before purchasing a subscription.

Updated 7 months ago by Antoine Lefeuvre

What is an active user?

Don't worry about adding MailClark to a team/workspace with tens or hundreds of members, as our pricing is based on how many users are actively using MailClark. Shared or individual inboxes. A MailCl…

Updated 7 months ago by Antoine Lefeuvre

When does a user become inactive?

An active user of MailClark is automatically detected as inactive after 15 days without any interaction with an email, Facebook or Twitter message. Reading an email/message or posting an internal com…

Updated 7 months ago by Antoine Lefeuvre

What happens when a user becomes active or inactive?

When a user becomes active partway through the billing cycle (month or year), we only charge you the prorated cost for the rest of the cycle. We always use credits before charging your credit card. W…

Updated 7 months ago by Floriane

How to limit the number of active users?

With MailClark, you only pay for the active users. But, in order to control your budget, you may want to set a limit of users. To do so, just set up MailClark in a private channel. This way, only use…

Updated 7 months ago by Antoine Lefeuvre

Can I pay for a fixed number of users?

Yes! If you feel our Fair Billing policy and its automatic detection of active users are too hard to predict, you can opt for an annual subscription with a fixed number of users. Our terms of service…

Updated 7 months ago by Antoine Lefeuvre

Fair Billing explained

We've designed our pricing model based on Slack's own Fair Billing Policy (even for our Teams users 😉 although we do offer the option to pay for a fixed number of users ). The core principle of this…

Updated 7 months ago by Aga Marchewka

What payment options do I have?

PayPal is not listed here as we only offer this payment method as part of our Entreprise plan. Pay by credit card: . It’s the most common payment method. Dollars or euros, just enter your credit card…

Updated 7 months ago by Floriane

Can I pay annually?

You sure can! Our pricing comes with both a Monthly plan and a Yearly Plan: Monthly Plan : $7 per activer user , per month; paid monthly. Yearly Plan: $5 per activer user , per month; paid yearly, i.…

Updated 7 months ago by Antoine Lefeuvre

Can I pay for one user only?

MailClark pricing starts at $10 per month (billed yearly, $14/m when billed monthly). This minimum charge includes the first two active users. We don't offer any cheaper plans.

Updated 7 months ago by Antoine Lefeuvre

How do I end the trial?

Don't worry, you won't be billed. Unless you subscribe to a paid account, we don't hold your payment details. So you just have to wait for your free trial to end. Or, you can uninstall MailClark from…

Updated 5 months ago by Antoine Lefeuvre

What is the Enterprise plan?

MailClark's Enterprise plan is an annual subscription for our clients with special needs (e.g. customized settings) and/or many active users. We offer substantial discounts when your organization has…

Updated 7 months ago by Antoine Lefeuvre

How do I view my invoices or manage my subscription?

Go to mailclark.ai/settings and click the Billing tab at the top. From the billing portal, you'll have the ability to access your account details, update your credit card and download your invoices.…

Updated 1 year ago by Antoine Lefeuvre

Powered by HelpDocs (opens in a new tab)