What is the Reply Score technology ?
The Reply Score is a machine learning technology which allow Mailclark to identify the emails that require a reply (e.g. inquiry from a client), from the ones that only need to be read (e.g. Newsletters, notifications…).
Important: Don't worry! The Reply Score doesn't read your email contents to classify emails.
Based on this technology, MailClark adapts the format and actions of new emails:
- Emails that require a reply will come with 2 buttons: "Assign to me" and "Assign to a teammate".
- Emails that don't require a reply will come with 2 buttons: "Mark as done" and "Delete".
Don't hesitate to contact us if a mistake happens: it will help us improving our technology.