What is the Reply Score technology ?
The Reply Score is a machine learning technology which allow Mailclark to identify the emails that require a reply (e.g. inquieries from a client), from the ones that only need to be read (e.g. Newsletters, notifications…).
Based on this technology, MailClark 2.0 adapts the actions attached to new emails:
- Emails that require a reply will come with 2 buttons: "Assign to me" and "Assign to a teammate".
- Emails that don't require a reply will come with 2 buttons: "Mark as done" and "Delete".