What is the Reply Score technology ?

Updated 4 weeks ago by Floriane

The Reply Score is a machine learning technology which allow Mailclark to identify the emails that require a reply (e.g. inquieries from a client), from the ones that only need to be read (e.g. Newsletters, notifications…).

Based on this technology, MailClark 2.0 adapts the actions attached to new emails:

- Emails that require a reply will come with 2 buttons: "Assign to me" and "Assign to a teammate".

- Emails that don't require a reply will come with 2 buttons: "Mark as done" and "Delete".

In case MailClark makes a mistake, no action is disabled, you'll find them in the "Conversation actions" menu.


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