How do I connect my Facebook page ?

Updated 1 week ago by Floriane

MailClark allows you to receive in Slack the Direct Messages sent to your Facebook page. You also have the ability to answer them from Slack.
(Note: personal Facebook accounts cannot be connected to Slack via MailClark.)

It only takes a few steps to connect a Facebook page to Slack:

  1. Add MailClark to Slack if you haven't done it yet. 

    If you're already a MailClark user, go directly to mailclark.ai/settings
  2. You’ll be asked to select the type of account you’d like to connect. Click the Facebook icon.
  3. You'll have to authorize the app to connect MailClark to your Facebook page.
  4. MailClark will ask you to choose the Facebook page you'd like to connect.
    If the page you're trying to connect isn't part of the list, check the article "I have trouble connecting a Facebook Page"
  5. Choose the Slack channel you'd like to connect your page to and click "Continue".
  6. You're done! Send a message to your Facebook page to see how it works.
Since Facebook doesn't allow pages to proactively contact Facebook users, MailClark can't either. You'll have to receive a message from a user in order to reply.
Please note that at the moment, MailClack doesn't allow you to manage:
- Posts and Comments
- Reviews
- Messages sent to a personnal profile


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