How can I change the delay for ‘unnoticed messages’ alerts

Updated 1 month ago by Floriane

In the channels where ‘Conversation threading’ is on, MailClark posts an alert when a message is still unanswered past a delay.

To adjust this delay to your activity and requirements, go to  mailclark.ai/settings  and click Edit to access the options linked to a connector: you’ll find a ‘Delay before alerting channel of unnoticed messages’ field.

Make sure to click "Save Settings" before leaving the settings page.


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