I can't connect my Facebook Page

Updated 3 years ago by Floriane

Some users have reported trouble when connecting a Facebook page to Microsoft Teams. If you're facing this situation too, here is a checklist to figure this out:

Facebook Page VS Facebook profile VS Facebook Groups

Facebook profiles and groups aren't supported by MailClark at the moment. Make sure that the account you're trying to connect is a Facebook Page.

Are you an Admin for this Page?

You can check this from the Page Settings > Page Roles > Existing Page Roles

Meet the fabulous world of “Granular Permissions

When authorizing a Facebook app, you're asked to  “Choose What You Allow”.

From Your Facebook Settings Page you can manage your Integrations and make sure you've allowed MailClark.

If this doesn't help contact our team so we can look further into it.

How did we do?

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