How to connect a live chat to Microsoft Teams

Updated 4 months ago by Floriane

You can now connect a live chat tool to Microsoft Teams via the  Messenger chat plugin.

How does it work?

  1. Follow the Facebook documentation on  how to add the plugin to your website.
    Nothing too complicated, but a bit technical so you might have to ask your developer for help.

    We advise you to customize your welcome message to encourage visitors to reach your team. 

  2. Once you’ve added the messenger chat plugin to your website, make sure you’ve connected your  Facebook Page to Microsoft Teams with MailClark.
  3. Start receiving and replying customers' messages from a channel.

Since it requires to connect with a Facebook account, only visitors who have one will be able to send you a message via the live-chat. 

How did we do?