How to connect a live chat to Microsoft Teams
You can now connect a live chat tool to Microsoft Teams via the Messenger chat plugin.
How does it work?
- Follow the Facebook documentation on how to add the plugin to your website.
Nothing too complicated, but a bit technical so you might have to ask your developer for help.
We advise you to customize your welcome message to encourage visitors to reach your team.
- Once you’ve added the messenger chat plugin to your website, make sure you’ve connected your Facebook Page to Microsoft Teams with MailClark.
- Start receiving and replying customers' messages from a channel.
Since it requires to connect with a Facebook account, only visitors who have one will be able to send you a message via the live-chat.