What happens when a user becomes active or inactive?

Updated 1 month ago by Floriane

What happens when users become active?

If new users become active partway through the billing cycle, we’ll only charge for the cost of the time used. We’ll keep track of this for you and bill you when happens. 

If you pay annually, it works the same way. We'll calculate the prorated cost for the rest of the year, and bill you for any new additions. 

What happens when users become inactive?

MailClark detects for you when users become inactive. The user becomes inactive when he didn't react with MailClark for the past 15 days. When that happens, we will deposit prorated credits to your MailClark account and they will be applied when new users are added or on your next renewal date. These credits are non-transferable and non-refundable, and will expire following the termination of your paid services plan with MailClark. These credits are non-transferable and non-refundable. However, if you ever re-subscribe with MailClark, your credits will wait for you.

Learn more about our Fair Billing Policy

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