What are the different conversation statuses?

Updated 3 months ago by Antoine Lefeuvre

Here is the life of an email or social conversation managed in Slack or Teams with MailClark.

Unassigned 👋

A new conversation arrives, this is the moment to decide who is in charge.

If no action is taken on the message, a reminder will be posted in the channel after 24h (you can customize this reminder).

As soon as someone replies to a message, s/he is automatically assigned.
You can define a “default assignee” in the connected accounts' settings.

Action required ✍️

The conversation has been assigned to you or one of your teammates and s/he must take action on it (e.g. reply or mark the conversation as done).

If no action is taken on the message, a reminder will be sent in a private message to the assignee after 48h (you can customize this reminder).

In Slack, MailClark lets you know that a message has been sent out by adding the emoji 📮. Conversely, the emoji 🔇 means that your message was an internal-only comment.

Awaiting reply

You need to make sure your message is not left unanswered? Choose "Send & wait for reply" when replying (or set it as the "default send action" in the connected accounts' settings).

If no reply is received after 3 days (you can customize this delay), an invitation to follow up will be sent in a private message to the assignee.

If a reply is received, the conversation goes back to the "Action required" status.

Done ✔️

A conversation is automatically marked as done when someone replies (unless you define a different "default send action" in the connected accounts' settings). You can also manually mark a conversation as done to let your teammates know it has been taken care of.

If a new message is received within 30 days (see "Closed" below), the conversation goes back to the "Action required" status.

Closed 🔒

This is to let your teammates know that the conversation is no longer active. If a new message is received, a new conversation will be started (with a link to the previous conversation).

MailClark will automatically close a conversation and start a new one when a reply is received after 30 days of inactivity. You can customize this delay or even disable automatic closing in the connected accounts' settings.


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