What are the different conversation statuses?
Here is the life of an email or social conversation managed in Slack or Teams with MailClark.
A new conversation arrives, this is the moment to decide who is in charge.
If no action is taken on the message, a reminder will be posted in the channel after 24h (you can customize this reminder).
Action required ✍️
The conversation has been assigned to you or one of your teammates and s/he must take action on it (e.g. reply or mark the conversation as done).
If no action is taken on the message, a reminder will be sent in a private message to the assignee after 48h (you can customize this reminder).
Awaiting reply ⌛
You need to make sure your message is not left unanswered? Choose "Send & wait for reply" when replying (or set it as the "default send action" in the connected accounts' settings).
If no reply is received after 3 days (you can customize this delay), an invitation to follow up will be sent in a private message to the assignee.
If a reply is received, the conversation goes back to the "Action required" status.
A conversation is automatically marked as done when someone replies (unless you define a different "default send action" in the connected accounts' settings). You can also manually mark a conversation as done to let your teammates know it has been taken care of.
If a new message is received within 30 days (see "Closed" below), the conversation goes back to the "Action required" status.
This is to let your teammates know that the conversation is no longer active. If a new message is received, a new conversation will be started (with a link to the previous conversation).