Can I use the same email address for several channels?

Updated 1 month ago by Antoine Lefeuvre

Yes and no.

Every new email thread comes with a ‘All actions’ menu. If you choose ‘Move to a new channel’, MailClark creates a new channel dedicated to conversing only with that sender. This new channel is linked to the main channel where the email originally arrived, so it has the same email address.

Example:
The channel #co-jane-doe is dedicated to conversing with jane@doe.me and stems from #contact. Both channels shares the same address contact@mycompany.com
These conversation channels are not limited to one sender, you can choose to add multiple recipients if you would like. But you cannot have more than one conversation channel with the exact same recipients.

However, entirely independent channels (like #general and #random) cannot have the same email address.


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