How to display the full email in Slack

Updated 10 months ago by Antoine Lefeuvre

If you've connected a Shared or Individual Inbox, open the attached thread to access the conversation.

When posting an email in Slack, MailClark might display just a part of the email body. What's more, picture-rich emails like newsletters need to be adapted for Slack's interface which is primarily text-based.

Open the original email in your browser

To view the original email, untruncated and untransformed, just click the sender name—e.g. John Doe (john.doe@acme.com)—in Slack. This will open the email in your web browser.

If you need to access the comprehensive email headers, you'll find a Download headers link next to the subject line.

Truncated elements

There are different email elements that MailClark doesn't post to Slack, here's why:

Signatures

Some information included in emails are not fully relevant for the conversation. Signatures are one of them. That's why we detect signature blocs to only posted them once in Slack and make sure they won't pollute your channel.

Quotations

Long email conversations might include the email history. While it's useful to remind the context, this is not the kind of information you want to see displayed in the channel so we detect them and make sure they don't appear in Slack. They're still available by clicking the subject if needed.

Some contact forms might be recognized as quotations by our service. If you've connected one in Slack and notice that email body isn't displayed in Slack, contact our team, we'll figure this out together :)

Slack limitations on long messages

When MailClark posts an email in Slack, it might have to collapse it due to Slack limitations. According to Slack rules:

The content will automatically collapse if it contains 700+ characters or 5+ linebreaks, and will display a "Show more..." link to expand the content

and

Messages longer than 8000 characters will be truncated.


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