Keeping Track Of Customers’ Requests With One App

MailClark Success Story Customer Mathieu Demange & William Lamy
Mathieu Demange & William Lamy
Cofounders, Inphonik
MailClark Success Story Company Inphonik
Paris, France

2 MailClark users

Workload divided by 2 thanks to MailClark

Connected accounts used:

MailClark Google connector

Building Successful Products Should Be Rewarded

What happens when one developer and music theory teacher meets an instrumental composer and web designer? They get together and create software instruments and create their own brand: Inphonik. Together, they have the knowledge, passion and drive to create tools that help people experience with music and sounds. They provide new ways for people to express their creativity.

It Should Not Make Your Workload Impossible To Manage

“ We count on MailClark's reliability. ”

Designing software effects and synthesizers that have many sound features and need a while to get a hang of also means: helping customers. Indeed, it can seem daunting to use a synthesizer that has so many buttons, switches and dials. Naturally, the two collaborators of Inphonik had thought it through and set up a dedicated platform for customer support right from the start in a collaborative workspace.

And If It Does, You Can Call Your Assistant To Help You

As a small team, their workspace was a good place to share information as well as the workload in order to get everything done. But when it came to customers’ inquiries, there is only so much time you can find to read, reply and also care for your core tasks of developing bug-fixing, or marketing in a single day. This is where MailClark came as a game-changer. He enables Inphonik to review customers’ questions and emails directly from their workspace.

Here is what their desk look like when developing the software

Leave Sorting Out To Mailclark, Focus On What’s Key

As William says, thanks to the MailClark integration, both collaborators are able to do the support job from their phones and remain mobile. It makes them feel more in control of their day-to-day tasks and gives them time to care about their product development and promotion. They can manage it without spending so much time logging in Gmail or browsing through their inboxes. The workload is split between the two of them and is better-organized thanks to channels.