Email is part of our daily lives, whether it is used to professional or personal ends, everybody has to go through their inboxes at least once a day, unless you are strategically avoiding checking it to postpone reply time.
Emails have become such a mundane means to communicate that the amount entering one’s mailbox has taken what we could consider ridiculous proportions. In 2018, worldwide received and sent emails amount to a total of 235.6 billion. This number is also expected to grow over the next few years.
If they are not managed very regularly, inboxes tend to get flooded with new, unread emails. In the blink of an eye, all the piled-up messages have formed a never-ending list of bold-written object lines while the motivation to sort them out dies away.
Regardless of Your Job Title, You Have to Manage Emails at Work
If you are working in an environment where regular contact with customers or external people is required, chances are you have to read and reply to emails constantly, every day.
In an ideal world, it should be a simple three-step process of opening the email, taking a few minutes to read its content and replying to it directly, providing your recipient with the accurate information, and carry on with your other work … But it rarely happens to go so smoothly, does it?
In the real world, your email management is certainly much more time-consuming and energy-draining than a quick three-step process. On average, an employee dedicates 3.1 hours a week checking their professional emails, which is above the number of hours dedicated to checking their personal emails.
Email Management Can Become a Very Long and Tricky Process
You need to find out time among your different tasks and activities to actually get as far as the reading part of the process. When this step is achieved, you frequently find yourself unsure of the reply to provide and need to get the issue through to a coworker. In that case, you forward the email, hoping that your coworker will have the required knowledge to reply.
Sometimes, an email requires the opinion of different people and it takes time to come up with the finalized reply aside the remaining workflow. This is exactly what happens when you wish to answer a very specific question on a feature which requires the expertise of both the IT and Customer support teams to be complete.
Hopefully For Us All, Email Handling Does Not Have to Remain a Chore
You wish you could set up an organized, methodical process? It would enable you to manage email without logging in each professional mailbox, without having to decide which coworker to forward the email to, or even to be able to take a quicker collaborative stand on a complicated answer.
As you make this mental note a few times a week you finally ask yourself: how can I arrange to manage emails more easily? Well, the solution could be considered from several starting points. Why not begin by getting a clear view of email’s importance in your work routine by challenging yourself with our quiz on email by clicking the banner below. See if you really are an email expert.