Engineers, IT technicians, plumbers, HVAC specialists, train conductors, logistics pros and people in dozens of other industries share a common woe: that their greatest work is unnoticeable.
Bots must face the same thing.
The “in vogue” bots are the ones that talk to you. And why shouldn’t they be? AI imitating human speech represents one of the greatest triumphs of technology, and it’s at last within our grasp. But chatbots are stealing the limelight from another kind of bot that, while not as sexy, perhaps deserves it even more: the silent ones.